Refund Policy
Last Updated: October 2023
At CloudovaVape, customer satisfaction is our top priority. We strive to ensure every product delivered meets your expectations. If you are not completely satisfied with your purchase or encounter any issues, please carefully read our refund and return guidelines below.
Contacting Customer Support:
To request a refund, replacement, or exchange, please contact our Customer Support Team:
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Email: zhouyu551199@gmail.com
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Online Contact Form
To expedite your request, please provide the following information:
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Order Number (#)
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Full Name
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Email Address used for the order
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Reason for return or refund request
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Clear photos or video evidence of the issue (if applicable)
Once your request is reviewed and approved, our support team will provide detailed instructions for returning your item(s).
Returns for Unwanted Products:
We accept returns for unwanted products within 7 days of delivery, provided the items are unopened, unused, and in their original sealed packaging. Due to hygiene and safety regulations, opened or used products cannot be returned.
To initiate a return for unwanted products, please provide:
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A clear photo of the original package
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A clear photo of the unopened and unused product(s)
Upon receiving your information and verifying eligibility, we will provide the return address and an RMA (Return Merchandise Authorization) form.
Please note:
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Customers are responsible for shipping fees for returning unwanted items
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A restocking fee may apply for returned items
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Once your returned items have been received, inspected, and approved, we will issue your refund within 2-3 business days via your original payment method
Returns for Faulty or Defective Products:
If you receive a defective or damaged product, please contact our Customer Support Team immediately. We will assist you in diagnosing the issue, provide troubleshooting advice, or arrange for product replacement or refund as appropriate.
Warranty Periods for Hardware Products:
CloudovaVape provides the following limited warranty periods from the date of delivery:
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Disposable Vapes: 15 days
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Vape Kits & Mods: 180 days
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Vape Tanks & Batteries: 30 days
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Replacement Coils: 7 days
Please contact our support team before returning any products, as we may be able to resolve your issue quickly without the need for a return.
Warranty Exclusions:
The warranty does not cover:
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Damage resulting from accidents, misuse, unauthorized modifications, or disassembly
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Cosmetic issues such as scratches or discoloration from normal use
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E-liquids and nicotine salts due to hygiene and safety considerations, unless the received item is incorrect or defective upon arrival
Important Notes:
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Please retain all original packaging and contents until your issue is fully resolved
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We can only accept returns authorized by our customer support team
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For returns, we recommend using a tracked shipping service and retaining your shipping receipt as proof in case of unexpected situations
Returns Address:
CloudovaVape Returns Department
Germany Kamry Technology Co., Ltd.
Address: No.93-95B Bayer Street, Munich, Germany, 80335
WhatsApp: +86 17328777519
Email: zhouyu551199@gmail.com
Customer Support:
If you have any further questions or require assistance, please do not hesitate to contact our friendly customer support team at zhouyu551199@gmail.com. We are here to help and ensure your shopping experience with CloudovaVape is exceptional.
Thank you for choosing CloudovaVape!